SHIPPING AND DELIVERY POLICY:

LOADSUPPORT.COM reserves the right to require a receiver signature on all UPS™ and FedEx™ shipments valued at $400.00 USD or greater.

Typical order handling and processing time is 24 hours for orders placed Monday through Friday. We do our best to ship orders immediately but we reserve the right to take up to four (business) days to ship in-stock products. Business days are Monday through Friday; orders are not guaranteed to be processed on weekends. Orders placed after 2pm EST will be processed the following business day, regardless of the shipping method. Additionally, UPS delivers ALL orders Monday thru Friday, regardless of the shipping time. If you need an order to be delivered on a Saturday (this applies to Next Day Air orders only), there is a $20 Saturday delivery fee, and this can only be arranged for by calling in and placing your order over the phone.

In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include, but are not limited to brokerage fees, importation duties and freight costs.

Special order products are not typically kept in stock and are considered 'made to order.' Special order and 'built to order' products may take up to eight weeks to be assembled and imported. Our four-day turn-around time policy applies to in-stock products only.

International shipping prices do not include import duties or taxes. We are unable to estimate what these importation costs may be. It is the customer's responsibility to research local duties and fees before placing an order.

Any free shipping offers indicated on LOADSUPPORT.COM include no-charge shipping to customers in the lower 48 states. Standard shipping rates will apply to all other customers. LOADSUPPORT.COM reserves the right to take an additional 48 hours to process orders shipped via 'free shipping.'

Items with the stock level of "Ships from Supplier" are only shipped from the supplier within the Continental US (lower 48 states). Any product with the stock level of "Ships from Supplier" that is shipping outside of the lower 48 will first arrive at the LOADSUPPORT.COM facility before shipping to its final destination. If an order is shipping outside of the Continental US and contains both "In Stock" items and "Ships from Supplier" items, the full contents of the order will be collected at the LOADSUPPORT.COM facility first and will be shipped together regardless of the shipping speed that was paid for.

UPS does not deliver packages to PO boxes. Items shipped via UPS to a PO box will be returned to the sender, and shipping charges cannot be refunded.

In an effort to prevent fraud and protect your packages, shipments from our facility may be shipped with a restriction that prevents package destination changes. If you would prefer to pick your package up at a local facility, please contact us to do so before the third delivery attempt.