ORDER POLICY:

All orders are final and cancellation of an order is not guaranteed. If you wish to add items after the order has been placed, you must place an additional order. Orders cannot be combined. Customers have 30 days to verify the contents of their packages. After 30 days, LOADSUPPORT.COM releases their liability on the contents of those packages.

 

SHIPPING AND HANDLING POLICY:

LOADSUPPORT.COM reserves the right to require a receiver signature on all UPS™ and FedEx™ shipments valued at $400.00 USD or greater.

Typical order handling and processing time is 24 hours for orders placed Monday through Friday. We do our best to ship orders immediately but we reserve the right to take up to four (business) days to ship in-stock products. Business days are Monday through Friday; orders are not guaranteed to be processed on weekends. Orders placed after 2pm EST will be processed the following business day, regardless of the shipping method. Additionally, UPS delivers ALL orders Monday thru Friday, regardless of the shipping time. If you need an order to be delivered on a Saturday (this applies to Next Day Air orders only), there is a $20 Saturday delivery fee, and this can only be arranged for by calling in and placing your order over the phone.

Special order products are not typically kept in stock and are considered 'made to order.' Special order and 'built to order' products may take up to eight weeks to be assembled and imported. Our four-day turn-around time policy applies to in-stock products only.

International shipping prices do not include import duties or taxes. We are unable to estimate what these importation costs may be. It is the customer's responsibility to research local duties and fees before placing an order.

Any free shipping offers indicated on LOADSUPPORT.COM include no-charge shipping to customers in the lower 48 states. Standard shipping rates will apply to all other customers. LOADSUPPORT.COM reserves the right to take an additional 48 hours to process orders shipped via 'free shipping'.

Items with the stock level of "Ships from Supplier" are only shipped from the supplier within the Continental US (lower 48 states). Any product with the stock level of "Ships from Supplier" that is shipping outside of the lower 48 will first arrive at the LOADSUPPORT.COM facility before shipping to its final destination. If an order is shipping outside of the Continental US and contains both "In Stock" items and "Ships from Supplier" items, the full contents of the order will be collected at the LOADSUPPORT.COM facility first and will be shipped together regardless of the shipping speed that was paid for.

UPS does not deliver packages to PO boxes. Items shipped via UPS to a PO box will be returned to the sender, and shipping charges cannot be refunded.

In an effort to prevent fraud and protect your packages, shipments from our facility may be shipped with a restriction that prevents package destination changes. If you would prefer to pick your package up at a local facility, please contact us to do so before the third delivery attempt.

 

RETURNS POLICY:

Apart from special order items, you may return any new, unopened items within 30 days of delivery for a full refund minus the restocking fee and shipping costs. Special order items may not be returned under any circumstances. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Under no circumstance will LOADSUPPORT.COM reimburse shipping or freight charges that have been agreed to by the customer and/or billed to the customer, with the understanding that the shipment(s) originating from LOADSUPPORT.COM will be shipped to the customer or another location on the customer's behalf.

It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of ones shipping address is not grounds for a refund.

In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include, but are not limited to brokerage fees, importation duties and freight costs.

You should expect to receive your refund within three weeks of return shipment. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

LOADSUPPORT.COM reserves the right to charge a restocking fee of 10% on all orders that are refunded or canceled. Items that are not stocked at our facility, or labeled as 'Ships from Supplier' may have different restocking fees. In some cases these may total up to 20%.

Return shipping costs on Rejected Requests (i.e. fully operational, undamaged items), will be billed to the customer.

 

PRICE POLICY:

We do our best to maintain accurate pricing at all times but LOADSUPPORT.COM can not be held responsible for incorrectly listed prices. Prices may fluctuate without notice do to increased material costs or exchange rate changes.

 

PRIVACY POLICY:

We collect the domain name and e-mail address (where possible) of visitors to our Web page, payment information (e.g., credit card number and billing address). With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail, see our contact page. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Upon request we provide site visitors with access to all information that we maintain about them. Consumers can access this information by e-mailing us. With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure socket layer. If you feel that this site is not following its stated information policy, you may contact us.